For U.S. Customers:

We aim to check and pack the orders within 5 business days. We will email you if the item is out of stock.
Orders from US will usually arrive within 7-15 business days of shipment, depending on your destination countries.

For International Customers:

We aim to check and pack the orders within 5 business days. We will email you if the item is out of stock.
All international orders will usually arrive within 7-28 business days of shipment depending on your destination countries.

• 30-day returns
  
  If you are not entirely satisfied with your purchased items, you can exchange or return them for a full refund within 30 days. (from the date you received the package)
• Submit a return request
  
  To submit a return request, email our customer service at support@halloy.online. After receiving our confirmation, we will send the information necessary to ship the package back to us. Please prepare your package with an order number, tracking number & contact info and send it to the correct address, so your refund will be processed correctly and quickly.
  
  
• Process your refunds
  
  When your return package has been delivered to our return address, we will check if the package meets our return conditions, if it does, a refund will be transferred to the payment method you used for your original order as soon as possible. Please check your payment account, the refunds will be transferred within 7-15 business days.

Yes, we take your security seriously. We use industry-standard encryption technologies when transferring and receiving customer data exchanged with our site server. None of your credit card details will be revealed.

During checkout, when you enter your credit card & personal information at our online store, you are passing the information securely to us, using secure socket layer technology (SSL).